Please check out the following FAQ's. Hopefully they will answer many of the questions you have about purchasing your personalized custom cigars from Fletcher Cigar Company
Until we bring our ordering system online you can start an order by telephone, email or our contact form. You can see more information on the how to order page or go directly to our contact page. Ordering can be as simple as making one phone call or a couple of emails.
We will discuss the design of your cigar band at the same time as when the order is placed (either by phone or email). After the order is placed it takes 2-3 days to get a proof to you via email. After artwork approval, about 1 week to ship.
Absolutely. By the box. So...if you are ordering 3 boxes, you could order 1 box each of any of our cigars. In fact, for event based orders where you are not separating the cigars into some type of individual gift pack we have found that having different cigars available for people to choose from is very much welcome and warmly received. We get a lot of positive feedback regarding this and highly recommend it.
We ship to all U.S. states except South Dakota and Utah. We ship to most APO and FPO addresses. Other than military addresses we do not ship outside of the United States. We ship using UPS unless otherwise noted. We ship USPS to APO & FPO addresses.
For all pricing information, please visit our pricing page by clicking here.
We only charge sales tax for shipments in the state of Florida. Any and all sales tax, excise tax or other fees/taxes when shipped to other states are completely the responsibility of the purchaser.
Absolutely not. Once the design is finalized all of the various files are in place to reprint without another setup fee.
However, if any changes to your cigar band are necessary after the first order, we will need to charge you an additional setup and design fee. If the changes are minimal the full $50.00 design/setup fee may not apply.
Ok. Fair question. The answer is yes. You can see what we offer and when and how you qualify by clicking here.
Until our online ordering system is active, you can order by calling us or emailing back the payment form you received when you received your cigar band proof.
Currently, we accept Visa, MasterCard, American Express or Discover credit cards. Of course, we do accept personal and business checks (delays in processing the order may occur with personal or business checks).
100% at time of order. We do not process your credit card until after your custom cigar band has been designed and approved.
Please send all files via email to sales@fletchercigars.com
For cigar bands designed around artwork of a logo you are supplying us, please refer to our artwork specifications page by clicking here. if you are simply using one of the hundreds of stock cigar bands on our site and we are simply changing colors and replacing text this does not apply to you.
We would like to see at least 600dpi at 3” wide. Please refer to our artwork specifications for more information by clicking here.
We will design your cigar band and send it to you via email for approval. If changes need to be made you can email back and let us know what to change. We will then revise are resend for your final approval. Revise and resend is part of our design process.
The short answer is no. The long answer is this…because our professional graphic designers do spend a material amount of time designing a cigar band for our customers, we do not supply proofs without a firm order in place.
Hopefully, the body of work on this site reassures our customers that we can do the job. Our thousands of past customers seem to have been okay with this process.
Of course you can. We would need to get you the specification information for both the design of the cigar band and the creation of the die-cut file. Our specifications for design and die-cut setup are very complete and include everything you would need to know to do this.
We will also send you other information that is relevant to you if you do decide to go that route and you wish to take on the responsibility of designing the complete cigar band and the accompanying die-cut file. To find out more please email us at sales@fletchercigars.com.
After an order is placed it takes 2-3 days to get a proof to you. After approval, 5-8 days to ship. So in total about 1 1/2 weeks from the time of order to the time your custom cigars ship. We ship from the Melbourne, Florida area, UPS ground shipping takes between 1-5 days depending on the delivery location.
Ordering one of our Standard Premium special-order non-inventoried cigars (you can see the list by clicking here) will typically increase time to ship by 1 to 1 1/2 weeks.
We can offer shipping in 3-4 days after order is placed (includes artwork and production) plus expedited delivery if necessary to get your order to you inside of a week after the order is placed. Additional rush fees and expedited shipping fees will apply. Please call to discuss.
Our full-color cigar bands are printed on a printer’s quality white glossy stock with glossy print. This results in high quality, high contrast and very high resolution output. We print using the latest high end laser and digital printers. For short run quantities (under 500) you will find no other cigar bands that match our quality.
True foiling and embossing is not available/cost effective for orders under 5,000. We can print on a gold or silver foil paper to achieve a foiled look but it does restrict color choices. Please call if you would like to know more. And we can do that for a single box of cigars if desired.
The short answer is no. The long answer is this…because our professional graphic designers do spend a material amount of time designing a cigar band for our customers, we do not supply proofs without a firm order in place.
Hopefully, the body of work on our site reassures our customers that we can do the job. Our thousands of past customers seem to have been okay with this process.
Absolutely. We have done hundreds if not thousands of photo cigar bands. To learn more about photo cigar bands specifications, click here. To see some examples of our photo cigar bands, please click here.
Yes, we do offer samples of our cigars. You can see pricing for samples by clicking here.
Our Standard Premium and Super Premium cigars are made by a small factory/farm in Nicaragua. Our Elite Ultra Premium cigars are made in Florida.
Yes. We actually encourage that for large outings and events when a large number of people will be enjoying your custom cigars. Choice is a good thing!
Yes. There is an upcharge of $15.00 per wood box. We don't automatically box our cigars in the wood humidor boxes (except for the Elite Ultra Premium series) because we don't believe you should by default pay for that type of box presentation unless you want to.
For any order size, you can switch out one or more of the gold foiled cardboard boxes for the wood humidor boxes. When presentation matters, order a few wood boxes. Otherwise, the golf foiled cardboard boxes work just fine. Your dollars, your choice.
We currently do not offer engraving. We will be introducing a wood box presentation upgrade in the near future. Stay tuned for details.
Yes, but you will need to have a Florida sales and use certificate along with a Florida retail tobacco permit.
Yes, but…to be a reseller of tobacco products (“large cigars” in this case) most likely requires some type of licensing and or permitting from your state. We cannot guide you in this area as we are not attorneys nor do we even try to keep up with the very different sets of laws pertaining to tobacco/cigar sales in the different states.
So, we can sell to resellers in states other than Florida. However, and this is very important…if your state requires anything from us (as the “importer” of cigars into your state/as an out-of-state source of cigars) other than a no-cost annual registration we have a policy not to offer our cigars for resell.
Having to keep up with the different sets of licenses/fees/documentation for the other 49 states does not make sense for our company as the volume for sales to resellers in any one state does not justify the cost and time.
Actually, yes.
1st, if you are looking to create a company that buys from us and then sells to a retail location for them to then sell to the end consumer, that won't work. Obviously not because that model isn't successful. It is. Just not through us.
Our major focus is on the end-consumer. We have built our profit structure around a direct-to-consumer model, with no real profit margin available for extra layers of distribution. And although we do offer small discounts to resellers, it is small and nowhere near enough to make up the difference.
2nd, with the above in mind, are there avenues for successfully selling a custom cigar to consumers you purchase from us with your own branding on it? Yes. Depends on the venue. Depends on the brand's "value add". Has been done. Is being done.
3nd, there are minimum order quantities for resellers.
We have been producing personalized custom cigars for a 1/4 of a century. Long-time. Constant innovation. The quality of our work shows it.
We didn't actually count them. But based on some simple math and accounting for a sizable amount of reorders 7,000 is pretty accurate.
We have for your enjoyment...
5 Standard Premium blends
4 Super Premium blends and
1 Elite-Ultra Premium blend
Fletcher Cigar Company and International Cigar Importers are wholly owned by Biz Adz, Inc.
Credit card transactions of Fletcher Cigar Company are processed by Biz Adz Inc or International Cigar Importers.